FREE Worldwide Shipping!

Returns

Return Policy
We are sure that you will love your item, however as piece of mind we back up all our purchases with a 30 days returns policy from the date you receive your item.


Return Process
If you wish to return your item for any reason please email us at help@ferngrey.com quoting your order number. This must be done within 30 days of receiving your delivery.

Once we have received your email and assessed your request, we will provide you with the return details. Do not send anything back to us until we have contacted you.

Please note, we are only able to accept returns in an unused, as new condition in original packaging.

Refunds are processed back to the original payment card and will be processed after we receive the return in our local warehouse.


Order Cancellations
If you decide to cancel your order after it has been shipped, we are only able to process the refund after the item is received back in the warehouse.

 

Damaged, Missing or Wrong Items
If in a rare case, you receive the wrong item, or your item has been damaged in transit, or missing components, please advise us within 48hrs of delivery by emailing us at help@ferngrey.com quoting your order number.